Return policy

Return Policy: All Sales Are Final

Thank you for choosing our custom fabric and wallpaper shop for your design needs. We take pride in delivering high-quality products and ensuring customer satisfaction. Please read our return policy carefully before making a purchase, as we have implemented a strict "All Sales Are Final" policy.

1. Product Customization and Unique Designs:

All our fabrics and wallpapers are custom-made and designed to meet your specific requirements. Each order is carefully manufactured according to your chosen fabric type, pattern, color, and measurements. Due to the personalized nature of our products, we cannot accept returns or exchanges.

2. Quality Control Measures:

We employ rigorous quality control measures to maintain the highest standards throughout our manufacturing process. However, if you receive a product with a manufacturing defect or damage caused during transit, please contact our customer support within 48 hours of receiving your order. We will investigate the issue and take appropriate steps to resolve it, such as providing a replacement or offering a refund.

3. Accurate Product Descriptions:

We strive to provide accurate product descriptions, including fabric type, pattern, color, and other relevant details. However, please note that variations in color perception may occur due to differences in monitor settings and lighting conditions. We recommend ordering fabric or wallpaper samples before making a final decision to ensure the product meets your expectations.

4. Shipping and Handling:

We work with trusted shipping partners to deliver your orders securely and efficiently. Please inspect your package upon delivery for any visible signs of damage. If you notice any issues, please inform the delivery personnel and contact our customer support immediately. We are not responsible for any damages that occur after the product has been accepted by the customer.

5. Cancellation and Changes:

Once an order has been placed, changes or cancellations cannot be made. Please review your order carefully before confirming the purchase.

6. Customer Support:

Our dedicated customer support team is here to assist you with any questions or concerns you may have. If you need assistance or have any inquiries, please reach out to us via email at studio@joanpeters.com or by phone at 508-428-3418, and we will be happy to help you.

Please note that this return policy is applicable to all purchases made on our website or in-store. By making a purchase, you acknowledge and agree to abide by the terms and conditions outlined in this policy.

We appreciate your understanding of our "All Sales Are Final" policy and look forward to providing you with exceptional custom fabric and wallpaper products.